[ TRUST & SAFETY ]
What DealProof is and is not.
If you run a community and you're wondering whether DealProof is safe to put in front of your members, this page is for you. Here's exactly how proof, money, identity, and data are handled.
01 / YOUR VIDEO
Proof video is private, never public
A seller's proof video is visible only to the specific buyer who requested it, and to DealProof for support and abuse review. There are no public links, no indexing, no shareable URLs. Video streams through an access-checked player, and is stored privately, never on a public bucket.
02 / YOUR MONEY
We never touch the payment
DealProof does not process, hold, transmit, or escrow the deal payment. It is not an escrow, a marketplace, or payment protection. Buyers and sellers settle directly, however they choose, after the buyer has reviewed the proof. The only thing DealProof ever charges is its own optional verification fee, and only when a seller passes the ID check and submits proof.
03 / IDENTITY
ID documents are never exposed
Optional identity verification runs through Stripe Identity. The buyer sees a status only: verified, pending, or failed. They never see the seller's documents, and neither do we. We store the check status, not the ID.
04 / RETENTION
Proof is deleted on a clear schedule
Proof videos are deleted automatically after 30 days (standard) or 90 days (verified). Deal records and the timestamped audit trail are kept as the proof history both parties relied on. A seller who opts in to having their clip used in marketing is the only exception, and that's their explicit choice.
05 / MODERATION
Real abuse handling: the Warden
Every deal is screened by automated fraud signals (name mismatches, high-value deals without ID, sellers linked to reported deals). Buyers can report any proof with one tap, which alerts us immediately. We can disable a DealProof or suspend a user on review. Reach moderation at abuse@trustdealproof.com.
06 / CONSENT
Everyone agrees, on the record
Sellers confirm what's shared with the buyer and certify the deal is lawful before recording. Buyers certify lawful use at creation. Each consent is logged with a timestamp. DealProof does not facilitate firearms, regulated goods, or any unlawful transaction, and users are responsible for complying with all applicable laws.